Getting to Tantalus FAQs
How long should I allow to get to Waiheke from Auckland?
During peak times, please allow around 90 minutes from Auckland CBD. If your reservation with us is affected by travel delays, please contact us by telephone at +64 9 372 2625. Please appreciate that we cannot guarantee to hold your reservation if you are more than twenty minutes late cancellation fees will be charged. (Please see our reservations Terms and Conditions for details.)
The Island Direct passenger ferry provides direct travel between the Downtown Ferry Terminal (pier 13) downtown Auckland and Matiatia Wharf (pier 3) Waiheke Island. The Island Direct ferry takes around 40 minutes one way. Ferry tickets can be purchased online or in person. The Island Direct ferry can be booked in advance at no added cost, giving customers the certainty to plan their journey. Passengers can also ‘walk up’ and purchase a ticket at either Matiatia Wharf (pier 3) or the Downtown Auckland Ferry Terminal (pier 13) on a first-come, first-served basis. Please note – all ticket sales are cashless.
Fullers360 is the main passenger ferry operator to Waiheke Island. They are experiencing high demand and staffing challenges. This is resulting in last-minute timetable disruptions, so always check ahead and allow plenty of extra time for your travel.
The Fullers360 passenger ferry takes around 35 – 40 minutes and arrives at Matiatia, Waiheke. It has departures from the Downtown Ferry Terminal and the Devonport Ferry Terminal. We recommend arriving ONE HOUR prior to your intended sailing. On weekends there are long queues on the Auckland side. When you are planning your departure, please also be aware there are often long queues at peak times at Matiatia Wharf, Waiheke.
The SeaLink ferry takes around 60 minutes and arrives at Kennedy Point, Waiheke. It departs from Half Moon Bay and Hamer Street, Wynyard Quarter. This company also transports vehicles, so if you are bringing your car over for a few days, this is a great option. They have passenger seating, and you can book your ticket, so there is more assurance of avoiding queues and getting on the ferry you have planned. There is no direct public transport from Kennedy Point to Tantalus Estate, so we recommend booking a taxi.
How long does it take to get to Tantalus Estate once I’m on Waiheke?
It is around 20 minutes drive from Matiatia Wharf to Tantalus Estate, so we suggest allowing around that amount of time for your transfer to us if you are staying anywhere between Oneroa and Onetangi.
We highly recommend booking your transport before you arrive on the island (when you start planning your trip), then you can rest easy when you are here.
There is an extensive public bus service on Waiheke. Check Auckland Transport for more details. You will need a pre-purchased HOP card as the buses do not accept cash or card payments. There is a local bus stop located at the start of our driveway.
There is no UBER or share ride service on Waiheke.
There are many taxi operators and shuttles if you have a larger group.
You can hire a car for your stay if you prefer.
There are many Tour Companies if you are looking for a guide during your stay.
All of the above are easily located by Google search.
Can you recommend transport on the island?
There are a number of great transport options on the island, they all have websites so we recommend you search online to make your booking. There is a taxi stand at the car park at Matiatia (passenger ferry arrivals).
Can you recommend accomodation on the island?
Yes, please send us an email at email@example.com and we will be happy to recommend some of our preferred local accommodation providers.
Can I arrive by helicopter?
Yes, we take limited bookings for helicopters on our helipad on the property.
Landing Fees: $150 per helicopter landing.
Westpac Rescue Helicopter Trust looks after our island community, so we choose to donate all landing fees to them to help keep them in the air. Bookings are essential, please email us to find out more firstname.lastname@example.org
Is there parking on site?
Yes, we have a number of car parks at the top of the driveway. When there is high demand, we can’t always guarantee parking will be available.
Is there access for people with disability requirements?
Yes, we have easy access parking, and an elevator. Please let us know in the comments of your booking, or email us ahead of your visit email@example.com
Restaurant and Dining FAQs
I’m trying to make a reservation, but the calendar is showing there are no bookings available?
We have private events that sometimes cause the closure of the entire Estate. We use SevenRooms, a reputable booking system for hospitality businesses. If you can’t see an available date, that means we are either closed for a private event, or the day you are choosing is outside our opening hours. Please check our home page for regular hours and special closures.
Do I need to make a reservation, or can I just turn up on the day?
Reservations are essential to ensure a seamless experience. We invite you to book a table HERE.
Please plan ahead as travel to Waiheke Island is taking longer than usual. If you have any questions regarding travel to and from the island we invite you to email us at firstname.lastname@example.org.
We look forward to hosting you.
Do you offer an á la carte menu?
Yes, for our lunch service, we offer the choice of á la carte or ‘Trust the Chef’ which must be chosen when making a reservation.
Do you offer pescatarian, halal, coeliac, vegan, dairy free, nut free or vegetarian?
If you have any allergies or dietary restrictions, please let us know in the comments of your booking, or email us ahead of your visit email@example.com. Menu items with an asterisk* can be removed to modify the dish for no added gluten, no added dairy, no added nuts, vegetarian & vegan options. Although we do take allergies very seriously, we are unable to guarantee that any menu item can be completely free of allergens.
What should I do if I’m running late for my reservation?
We understand that transport to the island can cause delays, if you’re running late please phone us. We can’t always guarantee that we can hold your table beyond twenty minutes, but we will do our best to accommodate you if you let us know you’re on your way. Please telephone us on 09 372 2625.
What should I do if I need to cancel my reservation?
We understand things change. Please let us know at least 24 hours in advance of your reservation if you need to cancel. You can do this by clicking through your Booking Confirmation email or contacting us at firstname.lastname@example.org with your reservation details. Please be aware that if we don’t hear from you, our cancellation fees will be charged.
What are your cancellation fees?
$50 per person for lunch, $20 per person for cellar door tastings, and $175 per person for Trust the Chef Friday and Saturday evenings.
What if I have more or less guests than originally booked for?
Please give us a call if your guests numbers have changed. If more guests arrive than booked for, we may not be able to allocate seating. If less guests arrive than booked for, without at least 24 hours advance notice of a change, late cancellation fees of $50 per person for lunch, $20 per person for cellar door tastings, and $175 per person for Trust the Chef Friday and Saturday evenings will apply.
How long should I allow for time at the Restaurant?
With our multi course offerings, we suggest you allow up to two and a half hours for your reservation with us, or three hours for our ‘Trust the Chef’ menu. If you need extra time, please let us know when you make your booking, as your table may be reserved for other guests after your allocated reservation time.
Are you open for dinner during the week?
Can I bring my own birthday cake?
There is a $20 per person fee to plate and serve your cake. Alternatively your cake can be lit and celebrated and you can take it home to serve at no charge.
Can you provide a birthday cake with my reservation?
Yes, our team makes a beautiful decadent chocolate cake priced at $105. We require at least seven days’ notice. Please contact us email@example.com with your requirements.
Can I book a table with a view?
Our architecturally designed restaurant has beautiful views from all tables.
Can I visit for a drink only?
We are only accepting dining or Cellar Door Tasting reservations at this time. Please get in touch with us, and we will see if we can accommodate you. Please phone 09 372 26 25 or email firstname.lastname@example.org
Can I have a wine tasting or drinks before my dinner reservation?
Please let us know when you book, and we will be happy to arrange this for your visit or perhaps book our wine pairing option with your meal.
Do you have high chairs?
Yes, we have a limited number of high chairs available. To ensure one is available for your booking, please let us know in the comments of your booking, or email us ahead of your visit email@example.com
Do you have a children’s menu?
Yes, we offer a children’s menu for lunch at $38 per person. This includes a beverage, main course selection and ice cream for dessert.
If children are joining you for the Degustation Dinner Menu, we kindly ask that you include their ages in your booking comments and if they will be dining. We offer an elegant and relaxed dining experience – screens with headphones are welcome.
Can I bring my dog?
Yes, we are dog friendly, and are happy for dogs to sit on our outside patio while you dine, weather depending of course. We appreciate knowing in advance, so please let us know in the comments section of your booking if you are bringing your dog. It is always good to give us a call on the day to verify outdoor availability.
Is there a dress code for the Restaurant?
We offer a relaxed and sophisticated atmosphere. There is no dress code, but we ask that you consider the other guests, including elderly and young children – any offensive attire is not acceptable.
Cellar Door FAQs
Is the Alibi Brewer’s Lounge Open?
Yes! For the summer season starting the 1st of December, the Brewer’s Lounge is open Friday to Tuesday from 12pm to 9pm+.
How long should I allow for a tasting at the Cellar Door?
Our knowledgeable Cellar Door team offers a professional and informed Cellar Door Tasting of our Estate Wines and Alibi Brewing Co. Craft Beers. Please allow up to 45 minutes.
Do I need to book a wine tasting or can I just turn up on the day?
Can I buy a gift voucher?
Yes, Tantalus and Alibi Gift Vouchers provide a one-stop solution for all your gifting needs.
Our vouchers can be used at the Tantalus Estate Restaurant and Cellar Door, at the Alibi Brewer’s Lounge, or to purchase our products online – all accessible under one card. This is one of the most popular choices from our online shop, and they are also available to purchase from our Cellar Door.
Purchase a gift voucher HERE.
Can I order food with my wine tasting?
Certainly! We have a Cellar Door menu available and invite you to enjoy a taste of Tantalus and Alibi Brewing alongside snacks and desserts. We kindly request you note this at the time of your reservation so that we can be prepared, but we will always have a food menu available.
Can I visit the brewery?
Alibi Brewing Co. is a working brewery that is situated below the Estate restaurant. There is a viewing window from the restaurant and from the Alibi Brewer’s Lounge. If you would like to arrange a private tour with our Head Brewer, please contact us to discuss. We can’t always accommodate all requests, but we will do our best! Please contact firstname.lastname@example.org.
Can I ship wine overseas?
Yes, we can arrange wine shipments overseas. We use an accredited third party. To find out more, please ask at our Cellar Door, or contact email@example.com
Can I buy Alibi Brewing Co. for takeaway?
Yes, we have canned beer and refillable crowlers available from our Cellar Door, or can buy cans from our online shop.
Are Tantalus Wines suitable for vegans?
We do not use animal fining agents in our wine making.
Groups and Special Events FAQs
Can I book a corporate event at Tantalus?
Yes, we love helping bring brands to life at Tantalus Estate. We can help you to make a lasting impression on your corporate clients and teams. Please get in touch with our Events Manager firstname.lastname@example.org to find out more.
Can I organise a wedding proposal at Tantalus?
As one of the most romantic locations on Waiheke Island, we love helping you to create special moments. However, during the high season we may not always be able to accommodate all requests. Please get in touch prior to your visit, and we would love to help you with your plans.
How many guests can I have for a private event?
We can accept bookings for up to 160 people, depending on the event requirements. Please get in touch with our Events Manager email@example.com to find out more.
I am having a hen/stag party. Can I have it at Tantalus?
Waiheke Island is an exciting destination for special occasions. The groups that we attract are looking for an elegant experience, and we are very happy to give them an unforgettable day. If you’re planning a Hen or Stag party please let us know when you make your reservation so that we may discuss options and offer you a more private area. We request that costumes and games are restricted to private areas only.
What is the maximum number of guests I can book for?
For our Estate Restaurant, you are able to make a reservation online for up to 12 guests. For 13 or more guests please contact us at firstname.lastname@example.org for availability. For our Cellar Door, we are currently accepting groups of up to 10 guests.
I’m planning a wedding, can I organise a site visit?
Yes, we are very happy to show you around the Estate if you are considering us for your special day. To arrange this, please get in touch with our Events Manager email@example.com to find out more.
How much should I budget for my wedding?
Please contact our Wedding & Events Manager to discuss pricing options – firstname.lastname@example.org
Can I arrange a Tour before I book?
Venue Tours can be arranged (with prior notice) Monday to Friday by contacting our Wedding & Events Manager – email@example.com
How far in advance do I need to book?
As a very popular wedding destination we are typically booked out at least 12 months in advance. During the peak wedding season of March to November this increases to forward bookings up to 18 months in advance. We recommend booking with us as soon as you can.
What is the maximum number of people I can have at my wedding?
We can accommodate small intimate groups right up to 160 guests. There are a range of venue options available, depending on your requirements and guest numbers.
When is the deposit required to be paid?
In order to confirm your booking, written confirmation must be received, along with a signed copy of your Terms and Conditions. The deposit due must be received by Tantalus Estate within ten days of the booking being made in order to secure your booking.
Is the deposit refundable or transferable?
Full details are outlined in our terms and conditions.
When can I select the Menu for my wedding?
As we use only the freshest ingredients, your menu will be designed and ready for dish selection one month prior to your wedding date. We can provide these details to you if you are printing your own menus, or if you would like us to take care of the printing for you we can provide this in-house at an additional cost.
Can I come in for a tasting of the Menu before choosing my selection?
Yes, we often have couples visit us for lunch or dinner before making their selection a month before their wedding. As our Menu is seasonal we cannot guarantee that the dishes you try will be the exact match, however they will give you an indication of the style of the dishes. We do not offer complimentary menu tasting. As we are Reservations only, we suggest you plan ahead and book your lunch or dinner when you make your wedding booking with us.
Can you recommend service providers that are based on the island?
We have a number of quality local providers that we are happy to recommend. These include celebrants, florists, photographers, musicians, DJs, theming/props/design, accommodation, and transport operators. Ask our Wedding & Events Manager for more information – firstname.lastname@example.org
Can my photographer operate a drone at Tantalus Estate?
Yes, we can accommodate drone requests, however, the photographer must provide us with their plan for filming prior to the event. We are on a working vineyard and we have a helipad, so we will consider every request based on the situation.
Can I have my own music/entertainment?
Yes, we are happy to recommend local musicians and DJs, and you are welcome to work with us to plan any other entertainment that you wish to include in your big day. We have a house PA system that we require you to use (this is a simple patch via XLR to XLR connections). Your DJ/Musician can bring their own amp and mixers. If you have a playlist, we recommend downloading and labelling it before you arrive, as WiFi and 3G connections can sometimes be unreliable on the island.
Do you have a microphone we can use?
Yes, we are happy to provide you with a handheld microphone for your ceremony and speeches during the dinner.
Can I arrive by helicopter?
Yes, by arrangement. We charge landing fees per movement (two landings). These fees are donated to the Westpac Rescue Helicopter Trust.
Do you have Easels and a Welcome Sign that we can use to display information?
Yes, we have two brass easels that are available to display your seating plan and welcome sign. Please be sure to mention this when you make your booking with us.
Do you have a wooden arch for our ceremony?
Yes, we have a beautiful archway that your florist can decorate. Please be sure to mention this when you make your booking with us.
Can I have paper confetti?
We allow real rose petals as confetti outside. Sorry, that means no glitter, paper confetti, party poppers, sparklers or sprinkle decorations.
Can I bring in my own beverages and catering?
We provide all catering and beverage supplies on the premises. No food or beverage may be brought onto the premises for consumption before, during or after your wedding. We strictly adhere to this policy.
I have more questions…
Please contact our Wedding & Events Manager at email@example.com to start planning your special day.